Rapid Ride respects your privacy and is committed to protecting your personal data in accordance with the UK GDPR and Data Protection Act 2018. This privacy policy explains how we collect, use, and safeguard your information when you use our taxi services, website, and online booking forms.

1. Data We Collect

We may collect and process the following information:

Personal details: Name, phone number, email address.

Booking information: Pickup/drop-off addresses, journey dates, payment details.

Technical data: IP address, browser type, device type, and location data (for booking purposes).

Communication records: Messages or calls made to our booking lines or WhatsApp.

2. How We Use Your Data

Your information is used for:

Processing and confirming bookings.

Providing customer service and responding to enquiries.

Sending confirmations, receipts, and updates.

Improving our services and website.

Complying with legal obligations.

3. Legal Basis for Processing

We process your data under the following lawful bases:

Contract – to provide the taxi service you request.

Consent – where you have agreed to receive marketing communications.

Legitimate interests – to improve our services and prevent fraud.

4. Sharing Your Data

We will not sell your data. We may share your data with:

Our drivers (for booking fulfilment).

Service providers such as payment processors and IT support.

Authorities, if required by law.

5. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.

Request correction of your data.

Request deletion of your data.

Object to processing or request restriction.

Withdraw consent for marketing at any time.

To exercise these rights, email us at info@rapidride.co.uk.

7. Cookies

We use cookies to improve your experience and analyse traffic. You can manage cookie settings in your browser.

8. Contact Us

Rapid Ride
Bangor, Gwynedd, United Kingdom
Email: info@rapidride.co.uk
Phone: 01248 544 123